# Frequently Asked Questions - Link: https://shepherdswastemanagement.com/faq/ - Published: 2026-02-24T07:48:03+00:00 - Author: ShepWMadmin45 Need Help # Frequently Asked Questions Find answers to common questions about our waste collection services. If you cannot find what you’re looking for, our team is happy to help. [ Contact Us ](https://shepherdswastemanagement.com/contact-us/) [ Call Now ](https://shepherdswastemanagement.com/faq/0191-380-0241) ![Faq](https://shepherdswastemanagement.com/wp-content/uploads/2026/02/Faq.png) General Questions ## Common Service Queries ### Do you offer same day collection? Yes, we offer same day collections where availability allows. We recommend contacting us early to secure a suitable time slot. ### What areas do you cover? We cover local surrounding areas for both domestic and commercial customers. Please contact us to confirm service availability in your location. ### Are you a licensed waste carrier? Yes, we operate as a licensed waste carrier and follow proper regulations to ensure responsible handling and disposal of waste. ### Do I need to be present during collection? Not always. As long as our team has clear access to the waste and instructions, the collection can still be completed. ### What time will you arrive? We provide an estimated time window before your collection date. ### Do you call before arrival? Yes, we can notify you before arriving where possible. Waste Types ## Items We Can Collect ### What types of waste do you remove? We remove general household rubbish, bulky items, furniture, appliances, and renovation waste. ### Do you collect metal, UPVC and glass? Yes, we collect scrap metal, UPVC windows and doors, and glass panels. ### Do you take electrical appliances? Yes, we collect fridges, washing machines, ovens, and other household electrical items. ### Can you remove garden waste? Yes, we collect branches, soil, plants, fencing, and outdoor materials. ### Do you collect builders waste? Yes, we remove bricks, rubble, plasterboard, wood, and renovation materials. ### Are there items you cannot take? Some hazardous materials cannot be collected. Please contact us first so we can advise. Booking Process ## How The Service Works ### How do I book a collection? You can contact us by phone or via the contact form to arrange a suitable date. ### Do I need to move waste outside? No, our team will handle lifting and loading if access is safe. ### Can you collect from upstairs or flats? Yes, we can remove waste from upper floors where access is available. ### How long does a collection take? Most collections are completed quickly depending on the amount of waste. ### What if I have more waste than expected? We can usually adjust the collection on the day if required. ### Can I choose a specific day? Yes, we will arrange a collection date that suits your availability. Service Details ## After Collection ### What happens to the waste? Waste is transported to authorised facilities where it is sorted and recycled where possible. ### Do you recycle materials? Yes, we aim to recycle and divert as much waste as possible from landfill. ### Can I change my booking? Yes, please contact us as soon as possible and we will help rearrange. ### Do you offer business waste services? Yes, we provide collections for offices, shops, landlords, and construction sites. ### Do you provide regular collections? Yes, scheduled collections can be arranged for businesses. ### Will I receive confirmation? Yes, we confirm booking details once your collection is arranged. Get Started ## Need Your Waste Collected? From single items to full property clearances, Shepherds Waste Management makes rubbish removal simple. Tell us what you need removed and we’ll arrange a fast, convenient collection at a time that suits you. [ Contact us ](https://shepherdswastemanagement.com/contact/)